Since the page location is apt to change and since I had to deal with 500 server errors and links for “Microsoft for Mac” that led to directions showing screen shots of ONLY Windows versions, I thought there might be others out there with the same frustrations.
This information is cut and pasted directly from the page I finally unearthed:
Talk with MicrosoftConnect directly with a support representative to solve your issue quickly.
But, don’t expect anything about this process to be “quick” — since I started writing this post after I’d been on hold for several minutes and I’m still listening to muzak.
(Update: I’m still on the phone after 29 minutes… still listening to Muzak and STILL waiting for Microsoft’s speedy support to “resolve my issue quickly”) — wish me luck!