I’ve been getting an error (without an error number, just so you know, saying there’s no internet connection — which there WAS) along with a second error (400) when I try to update. Error 400 in relation to the iTunes store, BTW, referenced iTunes version 4.8 and is seldom seen now. It would also tell me that the iTunes store was temporarily unavailable and it asked me to try again later. For weeks.
The odd thing was that I can get online and view the iTunes store. I could also buy and download apps, but I couldn’t update any — and I had over 230 that said they need to be updated.
Earlier this week, on Sunday, I spent the entire day — literally over five hours — on the phone with Apple trying to figure this one out before my iPad pre-order arrives and needs access to the iTunes updates too.
We finally gave up when the levels of tech support were exhausted and my issue was sent to “engineering” to resolve it.
Today (on Tuesday) I’m cleaning things off my Mac, and decided to be rid of some programs I no longer need or want. One of them was NetBarrier X5. Since this one had proven to be less than simple to uninstall — it was going to require a bit of research. Some months ago, I simply opened it up so it wasn’t blocking my ports for wireless apps and other programs that I use until I had time to actually get rid of it.
While enjoying my insomnia tonight, I decided to clean this particular little program off my machine. I have to do a web search to determine how to do it. While searching, I actually trip across this article which states that there is some weirdness reported between iTunes store permissions and logins and NetBarrier.
Long story short… removing the NetBarrier (which had to be done by re-downloading the product and then attempting to install and hitting the uninstall instead) and then a reboot and the problem was solved.
Now, I just have to call my support guy back at Apple and let him know what I’ve found so they can document it on their site’s tech support.
And one more huge, bothersome thing to do is off my list…along with the smaller one that caused it.