I listened as Mike was continually rude to passengers until his bus was full.
As soon as I got on the bus and settled, I pulled up Greyhound’s website and searched for a place to report our driver’s charming disposition.
They had a web form, which I filled out and hit “submit” — of course, the web form wasn’t working properly and it kept asking me for a departure time, even though I’d already filled that in.
Eventually, I gave up and submitted my complaint to a corporate client email address, hoping it would filter down to the right folks.
One of the passengers saw my fold out keyboard and Treo and asked me what it was and seemed quite pleased when I told him it was the way I could report to Greyhound’s corporate office about Mike’s charm while sitting on his bus. Suddenly I had approval from every adjacent seat.
We did eventually depart, over two hours after we were supposed to leave.
Since we were so late, when we hit Fort Worth, the travel mate with the teenage son asked Mike if there was a way to connect in Fort Worth, since his own bus from Dallas had already left.
Mike asked him if he was on the bus, and when the man answered yes, he told him to go sit down “before I kick you off this bus.”
The man was much more calm that I could possibly have been. He said that he only had to deal with Mike for another 30 minutes, but that Mike had to continue to deal with a job he obviously hated for a long time to come.
I found his philosophy comforting, but not a solution.
When we did finally arrive in Dallas, I took my daughter and exited the bus, when I passed our resident Nazi, I said “Thank you, for such a pleasant experience.” His face started to smile when I said “thank you” but fell and looked a bit puzzled when I finished the sentence. I was careful to keep my tone bouncy and upbeat.
I’ll be writing a more detailed report to Greyhound corporate when I return to the office and after I’ve had some rest.