Why Web Entrepreneurs Need Social Networking

Being “sociable” on the web can have huge payoffs. Provider-customer communications have never been more important. In the old face-to-face days, small business owners maintained a manageable number of extremely loyal clients, all of whom were accustomed to seeing the small business owner in person.

If customers had a concern, a question, a request or a problem — the business owner was there, in person, to work it out.

Social networking and web 2.0 (yeah, I know, I’m tired of those phrases too) are high tech tools offering new delivery platforms to achieve this classic caliber of old-time service.

  • Loyal customers develop as a result of good relationships. (Give someone a bad experience when they are buying products or services, without remedy, and they will probably not come back.)
  • If you have a relationship and there is a problem and you FIX the problem personally, they will not only come back, they will love you for going “above and beyond.” This scenario will build loyalty more than a flawless experience.
  • They will talk about you. If you give excellent service or exceedingly poor service, your customers will tell others. That word-of-mouth advertising will make or break your business — especially online.

Social networking helps you to build strong, personal relationships with potential and existing clients, even though you may never meet them “face-to-face.” The new social tools permit personal interaction even before the first sale. It also offers an amazing built-in referral network.

If you aren’t currently participating, consider broadening your horizons. Select one or two platforms from the major players, fill out your profile page and join in the conversation.

Quit being a wall-flower at the Internet dance!

(NOTE: photo courtesy of Clarita at MorgueFile.com)

Entrepreneurs: Weathering the Economic Storm

I tend to worry about things over which I have no control. It makes life more drama-filled than necessary. It makes parenting challenging. Heck, sometimes it makes breathing difficult!

Riding the economy’s roller coaster is a white-knuckled, teeth-clenching experience these days… especially THIS day.

It shook me today. I’ve been preparing for a “recession/depression” for several months. My debt load is probably lower than most peoples’ — but I still have debt. (I hate being in debt.) I live simply. I don’t have extravagant tastes. That all helps me to make it as a solopreneur.

My client-base is primarily real estate and that industry has been hard-hit of late. I don’t work with those new to the industry. My clients are the established, knowledgeable, experienced portion of the market. So when MY clients are feeling the pinch — it’s serious. When my clients go from immediate pay to 30/60 days, I get concerned.

But, for those entrepreneurs out there that are starting to worry, I’d like to share some sage advice from one of my clients (complete with my interpretation). I won’t identify the client because he admitted “I’m scared too” and that admission may alarm his agents. He said, “I’m scared too, Angela, but you are in a good place and so am I… we owe little and are not at the mercy of a big corporation for our weekly check. If it’s not working, we will reinvent ourselves!”

I took that information and sat on it awhile this afternoon. While I watched the stock market climb back up to a reasonable level (back above 10,000 for the DOW), I pondered the implications of what he said.

He’s right. As entrepreneurs, we are able to make adjustments, look for opportunities and jump on them in a way that others can’t. We do have the flexibility to “reinvent” ourselves, to refine our vision, or to completely rebuild our set of goals.

Another client commented (sometime last week) that there would always be work for someone who was knowledgeable in their field. He said the economic slow down would do two things: Clear out the “chaff” from his industry (real estate) and create an even stronger demand for my own services. He said, “People who need help will be less willing to offer work to those who are unproven and those who are less talented.”

Although his compliments made me blush at the time (and offer me an opportunity to brag a bit now), the fact is… when money is tight, you go for the “sure thing” in business and in personal decisions.

So if you are an established provider, there really isn’t a reason to worry. It may get interesting for awhile, but we will be fine. It may help to remember that these issues aren’t an issue for a particular country, they are world-wide.

We are participating in a global economy and no country will be its own little universe again. What happens from here on out will cause ripples across all oceans. That’s something that I find both comforting and alarming. It requires thinking about my tiny little business on a much bigger scale.

For those new to the industry, make friends with the “old hands” and show your stuff. The best way to land work in tough times is through the recommendation of trusted providers, subcontracting and concentrating on your best offerings.

If you aren’t advertising your niche or special skills, do it. If you haven’t established a short list of your best service offerings, there’s never been a better time. Choose them, communicate them and make sure they are “front and center” on your business website.

Just because there is a sluggishness in the economy does not mean we can afford it in our businesses. Now is the time to work harder and rise faster. These are the times when opportunities arise and disappear quickly.  Be ready.

And remember, in this era when mega-corporations are failing and floundering and drowning… you have the reins of your business. Here, at least, you have a choice on how your income is made and how your bottom line reads. Small businesses are the backbone of economies — we work even when others don’t.

(Photo from MorgueFile.com by MarkeMark.)

Blogging Exhaustion Anyone?

A recent NYT article chronicles the stress of being a full-time blogger, entrepreneur and participant in the Internet information industry. So, after staying up until nearly 3 a.m. last night working on my “new look” for WickedBlog — with proper validation, a new layout and a WordPress update (that I did all by my lonesome!)… I have to wonder if I’m not part of this craziness.

I’ve noticed the weight gain, the failure to eat properly and the lack of exercise — especially lately. But I keep telling myself that my life will calm down soon, that it will get better, that I’m “investing” in my future. I’m serving clients, dealing with children and family issues, maintaining my websites, blogging and doing constant research.

Hmm… maybe I’m merely continuing my life-long habit of “burning-the-candle-at-both-ends” and I’m just CALLING it something new. Food for thought. Definitely!

Virtual Assistant Training: Mini-Conference by RP

Are you just getting started as a virtual assistant, freelancer, remote professional or outsourcing provider? Are you wondering how to find the clients? Manage time and billing? How to get your business on the web?

Maybe you are an old hand and providing services remotely (like me) and what you REALLY want to know is how to gracefully “fire” a client that is no longer a good fit, or you may want to determine if it’s time to try your hand at blogging, or maybe you want to update your existing website to be more effective for your mature business model?

If you want an economical way to find solutions for any of these issues, you may want to sign up for the RemoteProfessionals.com Mini-Conference to be held on April 17th. It’s a great way to get answers from the people in the know!

Presenters include:

If you are interested, move quickly. Registration for the virtual assistant mini-conference closes soon, and the workshop sessions are limited to only a handful of earlybirds — keeping the workshop classes small makes them more effective! I’ll be there… maybe you will be too!

(NOTE: And if you are just starting out… you may be interested in the one year “startup membership” given as a complementary bonus to all non-members who purchase all-day access!)

Wicked Turns Five

Purple birthday cake for Wicked Word Craft
Today marks the fifth birthday for WickedWordCraft.com. In honor of this landmark, I’ve given WWC a much-needed facelift. I’m also now running on the WordPress platform. It looks a bit cleaner and fresher. I’ve also imported my background from WickedBlog.com to have a bit of continuity between the two sites.

I’ll be tweaking and adjusting things over the next few days (maybe even weeks), but the look should stay mostly stable now. If you have any suggestions or comments, I’d love to hear them. Thanks for stopping by!

Angela

(Note: Image taken from Morguefile.com courtesy of photographer earl53.)