Why Web Entrepreneurs Need Social Networking

Being “sociable” on the web can have huge payoffs. Provider-customer communications have never been more important. In the old face-to-face days, small business owners maintained a manageable number of extremely loyal clients, all of whom were accustomed to seeing the small business owner in person.

If customers had a concern, a question, a request or a problem — the business owner was there, in person, to work it out.

Social networking and web 2.0 (yeah, I know, I’m tired of those phrases too) are high tech tools offering new delivery platforms to achieve this classic caliber of old-time service.

  • Loyal customers develop as a result of good relationships. (Give someone a bad experience when they are buying products or services, without remedy, and they will probably not come back.)
  • If you have a relationship and there is a problem and you FIX the problem personally, they will not only come back, they will love you for going “above and beyond.” This scenario will build loyalty more than a flawless experience.
  • They will talk about you. If you give excellent service or exceedingly poor service, your customers will tell others. That word-of-mouth advertising will make or break your business — especially online.

Social networking helps you to build strong, personal relationships with potential and existing clients, even though you may never meet them “face-to-face.” The new social tools permit personal interaction even before the first sale. It also offers an amazing built-in referral network.

If you aren’t currently participating, consider broadening your horizons. Select one or two platforms from the major players, fill out your profile page and join in the conversation.

Quit being a wall-flower at the Internet dance!

(NOTE: photo courtesy of Clarita at MorgueFile.com)

Is blogging dead?

I blog. I’ve blogged since the turn of the century. (I just love saying that!)

I love saying it, even though it makes me sound like I’m sitting in a bentwood rocker, creaking slowly back and forth, reflecting on my long-ago wonder years.

During the course of the last decade, it occurs to me that, when it comes to blogging, there are four distinct groups of people.

Early adopters:

    Some people understood the blogging concept from the get-go. They just “got” it. These were big-picture “Wow!” folks.

    There are some forward-thinking folks that fall into this category, but even those bright-eyed optimists in the early days of blogging were usually shocked at the outpouring of benefits and followers of this new format for online communications and (a bit later) for relationship-building.

Gee-whiz folks:

    Others, like me, took the plunge because I have a bad case of the “can’t help its.” This format, with the “coolage” factor of technology with an Internet platform from which I can climb on my soapbox proved irresistible. (It was called a “web log” back when I started.)

    I’ll admit that I did my blogging anonymously in the early days, before I was quite comfortable with this “complete transparency” concept.

    The folks in my group may or may not “get” how important blogging is to a small business, but they do it because… like any other opportunity to write… it must be done or because their inner geek cries out for it.

    The opportunity to publish my stuff in a WORLD-WIDE forum was just too alluring to ignore. I started with small, personal vignettes, and moved up to articles on technology, marketing, real estate, politics and personal opinions. Those of us in this group quickly discovered the many layers of benefits. Many of us became blogging evangelists.

The “but” folks:

    Some recognize that they NEED to blog, even if they aren’t exactly sure why. Maybe someone they trust told them they should. Maybe someone harassed them enough to get them started.

    Some members of this group, know they need to blog, they understand the importance, but they never seem to find the time.

    The members of this group usually don’t blog or at least they don’t blog for long. They are the reason that so many new blogs, like new businesses, fail in the first few months.

    There is always something a bit more important to do, or they genuinely doubt the long-term advantages. These are the same folks that have business leads sitting on their desk that are days, or weeks, old. They really intend to get to them, but they never quite manage to do so in a timely fashion. It’s sad.

    Case-study: I was meeting with a client this week. I’ve been preaching “blog” at this guy for over two years now. I even showed him a blogger in his own market a year ago and said, “This is your competition — he’s going to eat you alive because he blogs and you won’t.”

    His response? “I never heard of him.”

    (Note: a few months later, said competing blogger powned most of the best search terms in my client’s market.) The client ignored this and refused to discuss said blogger with me anymore. It became a not-so-silent point of contention.

    Suddenly, this week, he calls all excited.

    After agreeing to do regular blogging for 30 days — JUST this ONE month — he’s seeing a huge boost in his Google results on his key terms. Go figure. (I guess that 30-day challenge — which was my desperate final attempt to move him — was a better idea than I’d hoped!)

    “This blogging thing,” he tells me, “it really works!”

    “Oh?!?!” I reply, “this blogging thing? Really? Who’da thunk it?”

    “No really!!” he insists, all jazzed up and trying to explain that he’s now a convert.

    I roll my eyes silently, despite my quite audible huff, and am thankful that I’m not on webcam for this particular call.

    All I can say is it’s a good thing that he’s a couple states away, or I may have been tempted to hop in my little car, drive to his office and shake him with my bare hands until his teeth rattled.

    (Yes, I know that’s HORRIBLY unprofessional, but I don’t really care — that was my honest impulse.)

    The best I can hope is that he will now blog on a regular basis. He’s already agreed to craft his titles with effective SEO in mind and with more thoughtful consideration on how to grab more attention from his visitors. We had a tutorial on that this week.

    He has also endured “how to categorize” and “how to tag” tutorial sessions, so — who knows?!?! Maybe he finally has hopped the fence to become a believer. I guess stranger things have happened.

The nay-sayers:

    Others don’t understand blogging, don’t trust bloggers and will purposefully never give any credence to blogs and their creators.

    Case in point: My father. Just yesterday he and I had a conversation wherein he said, “I argued with him (a mutual friend) about this blog crap, and he’s like you… he thinks it’s great. I want MY news and information to come from a source that’s been vetted and checked and has at least had an editor look over it. I don’t care what someone without anything more than a computer and a website has to say about something.”

    And my response, as a long-time blogger was rather snippy (it WAS my father, after all), “Yeah, I see how wonderfully well-researched and balanced the national news is these days as a result of following your prescription for perfection.” (This was a continuation of an earlier and ongoing debate about the way the election and every other important news item is being covered — or not covered — by today’s media.) We like this debate (we must) because we have it often.

    He “humphed,” and I “humphed.”

    I reminded him that I’d been a journalist, a newspaper editor, and had been making my living as a writer and researcher for nearly ten years now and that I blogged.

    He summarily excused me from the “bloggers” category he was blasting. (There are some advantages to being an offspring — like being excused from a group of wayward souls by your parentals.)

    I “humphed!” again.

    His views however, are fairly common. Many people assume that online conversations are meaningless. They assume that bloggers don’t take the time to verify their sources. Sometimes that may be true. After all, it’s often true with journalists. (I know — I used to check the sources on some of my reporters’ stories before printing them.)

    Because he thinks blogs are unimportant, it never ceases to amaze him when I pop up in a Google search on the front page. I try to explain how and why, but I might as well be describing the attributes of magic.

    He now uses the “customer reviews” on his favorite websites, but flatly refuses to ever leave any feedback of his own. He won’t do it.

    So I know he understands the value of “collective” experience and collective thought being shared about specific computer products on, say, NewEgg.com (his favorite online vendor). But he feels no responsibility to reciprocate or participate in the building of that knowledge base. (I’m still working on that one with him.)

    To try to explain micro-blogging and twitter to my father makes him ready to fight. So, I give up.

The fact is, my father doesn’t really need blogging (he has me to listen to him on his soapbox) and he doesn’t need twitter (although he’d enjoy it and learn a lot if he’d permit himself to try). Pops doesn’t run a small business and he can just forget about the conversations on the web and the cutting edge thinking and continue digesting the pablum that the national media outlets dispense. (And, I told him as much.)

My clients… and YOU — if you are working on the web… can’t afford to ignore it. Blogs aren’t dead. They are stronger than ever, it’s just not as easy to own (pown) your niche now as it was a few years ago.

And despite what you may have heard, the new microblogs, relationship marketing, and other forms of social media haven’t replaced blogging. They have augmented blogging and have brought a whole new, shorter format to the online, immediate communications realm. Personally, I find it all quite alluring.

Capturing the Media Limelight

Want excellent local media coverage? Want to get your business name spread across the Internet? Want to do it all for free? It’s possible!

There is no such thing as a free lunch, but it is possible to secure free media coverage if you plan ahead. Maintain a strong interest in your niche industry and stay flexible enough to jump quickly at any opportunity, and you can bask in the glow of free publicity.

Serve the media and it will serve you

Media professionals rush for a living. They are constantly under impossible deadlines. They get assignments, have news that breaks, and sometimes they just need to fill space. They always have to do these things five minutes ago. So, if you become a dependable resource for them, they will call.

If you want to get the “breaks” with the media, if you want the inside track with the local, regional and national outlets you have to become a great media resource.

A Great Media Resource:

  • is always available
  • alerts media professionals to changes in the industry
  • will jump through hoops to help THEM meet their deadlines

It’s difficult to be always available when you are juggling multiple projects. Don’t let a nervousness about being interviewed turn into a hesitation. Make sure your primary number forwards to your cell phone and always return calls promptly. Not all media folks will identify their industry when they call. Even if you are overwhelmed with work, call back every lead – potential customer, referral or media professional and do it immediately.

Often, media workers will gather a list of potential interviews and will begin by calling the list from top to bottom. They will stop when they reach someone they can interview. You need to be that someone.

If they call (or email) and can’t reach you — they move on to the next person. They don’t have time to wait.

Courting the media

Media professionals like having an “insider” in the industries they cover. If you send them updates, press releases and statistics regularly with the statement “I’m available for interviews” in each one, you may become one of those insiders. Become a “go to” resource for the media in the same way you are that resource for your clients.

How can you do that?

If a you read an article in a local paper and it’s missing an aspect or a bit of information that you can provide, take that opportunity to email the reporter. Let them know (in a non-threatening, helpful way) that you are willing to serve as a resource for future articles.

Dear Jane -

I really enjoyed your article on the impact of the housing crunch on the local market printed in today’s paper. I work with real estate agents across the nation and try to stay on top of the local, regional and national trends to better serve my own clients.

I noticed that you mentioned the increase in the inventory this year over this time last year. The increase is pretty dramatic and the local figures in the databases I use indicate a 47% increase over this time last year in the $200-400K homes. However, the inventory has actually dropped 7% in the $800K+ homes, so there is some light in that segment of the market.

If you plan to do similar articles in the future and need figures or another resource to quote, I would love the opportunity to help. You can call me at 800-123-4567 anytime.

Thanks again for the great articles, I love reading your work!

Jan B. Smith
TheOutsourcingPro.com

When news is happening, like a new company coming to the area, stay on top of the news as it develops. Use Google email alerts to flag topics related to your area of expertise, so you know the moment something happens. When the announcements roll in, email the reporters you are courting with the fact that it’s just been announced and tell them you are available if they have any questions.

Distributing press releases and writing articles

Press releases by themselves are not a marketing plan. They are, however, an important piece of a good plan. Press releases shouldn’t be self-serving, “look-at-me” pieces of fluff. They should provide actual information about what’s going on in your target industry and why it’s important to media readership and your clients. Make sure your information lends itself to use in an article, a feature, or another media format.

Three free PR venues I like:

  • PRLog.org
  • free-press-release.com
  • powerhomebiz.com/BizNews/pressrelease.htm

When you send out your free online press releases, don’t forget to send those same releases into the business editor of your local paper and other papers in your region.

Look for magazines and other publications that serve the same industries you serve. Know the editorial schedules of publications that will help you (these are usually available on their website). Email the editors and offer to write an article in your area of expertise.

Get some confidence!

If you don’t feel confident in your ability to write an article, call in some help. Many industry experts have personal writers that help them to look good. Find someone you like who will work with you to provide you the presentation polish your knowledge needs.

I have one client that gets a call from the media and immediately calls me. He calls and says things like, “I need to write an article on the use of routers for wireless networks in real estate offices and have it to an editor in 48 hours, can we do it?” And, of course the answer is always “Sure!” So while he’s driving back to his office, we are talking on the cell phone and I’m “pulling” the information from him and typing it up as we chat. By the time he reaches his office, I’ve polished up a first draft for his review.

A good media “helper” can also help you prepare for upcoming live interviews and help you write up exceptional responses to email interviews.

If you manage to “click” with a good writer, you can get this type of help on the fly. It will give you the polish and the confidence you need to shine when you are in the spotlight. And if you are just getting started in your business, you may be able to trade off your services with a writer who needs help in other areas.

Media is your star client

Always treat members of the media with the same dedication and service you offer clients. After all, they ARE a client. Make arrangements to be able to offer them what they need to meet their deadline – even if you have to juggle to do so. Like your other clients, they will come back if you make their lives easier – and will recommend you to their peers.

Good media coverage is a self-propagating process. If you are featured in an article, a TV station may pick you up as a resource, industry magazines may ask you to write an article, local event coordinators may ask you to host a session or sit on a round-table.

The more you do in the public spotlight, and the more you work with the media, the more you will be asked to do.

The usefulness of blog chains for marketing

I was asked (by colleague and nature writer JJ Murphy) this weekend if a blog chain was good for marketing. She asked me several questions:

1. What is the marketing value, if any in a blog chain?
2. Does it make sense to reply back to a comment on your site?
3. Is there a marketing advantage to guest blogging?
4. Does any of this help in search engine ranking?

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Calling Cards as the New Business Card

Simplicity is the key to effective communication. When you give someone your business card, you want them to remember your name, what you do and be able to contact you (or recommend you to someone else). You also hope that your meeting (in person or virtual) is a memorable one.

If you have a business website or a blog site, you don’t need to go into detail on your business card, you just need to give them a way to get more information. That’s enough.

I’ve dropped using a physical address on my own business cards. After all, in my business, does it really matter where I live and work? Nope. It only matters that people can call me, email me and visit me online to learn more — if they are so inclined.

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